Mẫu CV lễ tân khách sạn tiếng Anh

2/5/2018  9.142

Mẫu cv lễ tân khách sạn cũng gần giống với các mẫu cv khác trong ngành khách sạn. Nhưng có một vài điểm cần lưu ý đối với cv lễ tân đó là, ngoại hình, trình độ ngoại ngữ, khả năng giao tiếp, kinh nghiệm (nếu có). Hãy cùng Hotelcareers.vn tìm hiểu chi tiết!
 

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Mẫu CV lễ tân khách sạn tiếng Anh

Mẫu cv lễ tân khách sạn

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CURRICULUM VITAE (Tiêu đề CV)


PERSONAL DETAILS (Thông tin cá nhân)                                                                                           

Name in full:              Phạm Thùy Trang                                                     

Date of birth:             December 12th 1991                                           

Gender:                      Female

Family Status:           Married

Resident:                   No.401, Pham Van Dong Street, Cau Giay District, Hanoi

Telephone:               (+84) (0) 912345678

E-mail address:         phamthuytrang@gmail.com


EDUCATION (Trình độ học vấn)

University:                 Hanoi Open University

Time:                          2009 - 2014

Major:                         Faculty of English and Modern Languages
 

Mẫu CV lễ tân khách sạn tiếng Anh

Nội dung mẫu cv lễ tân khách sạn
 

EXPERIENCE (Kinh nghiệm)

4/2011 -1/2012: Receptionist at Fitness Centre at Hanoi Daewoo Hotel (9months)

2/2012 – 3/2013: Receptionists at Mai Charming hotel - 29 Hang Bong (13 months)

Job Descriptions (Mô tả công việc):    

- Meeting and greeting clients

- Booking meetings

- Arranging couriers

- Keeping the reception area tidy

- Answering and forwarding phone calls

- Screening phone calls

- Sorting and distributing post

- Direct recommend tours and travel services to foreign tourists: hotels, tours, flight tickets, visa services, car & boat rental ...


Key achievements (Thành tựu):

- Confident in communicate with foreigners

- Confident in selling travel services directly

- Experience in persuade different kinds of tourists

- Experience in dealing the troubles

- Great chances to learn more about foreign culture

- Improving English speaking skill as well as communication skill

5/2013 - 2017: Receptionist(8months) Front Office Supervisor(12months), Assistant of Front Office Manager(10months), Front Office Manager(12months) at Medallion Hanoi Boutique Hotel 11 Ma May


Job Descriptions (Mô tả công việc):

- Respond to guests needs and anticipate their unstated ones

- Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)

- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery

- Promote all amenities, conveniences and programs offered

- Appraise team’s performance and produce reports

- Examine activities logbook, assign tasks appropriately and implement control schedule

-  Ensure Outstanding customer care at all times.

- Maintains a friendly, cheerful and courteous demeanor at all times.

- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 

- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

- Supervise daily shift process ensuring all team members adhere to standard operating procedures.

- Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

- Allocate rooms to expected arrivals after checking the guests preferences and special requests.

- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

- Operates the equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb)

- Cross Check all billing instructions are correctly updated 

- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

- Being trained and provide working equipment & document

- Research, built-up and maintain partnership

- Take care partners’ request, bookings and payment


Key achievements (Thành tựu):

- Gain lots of relationship in work

- Know more about what exactly be

- Improving English writing skill

- Knowledge of travel destinations

- Experience in Halong tours

- Experience in training a new staff

- Knowledge more about the specific side of tourism and hotel industry

- Knowledge of almost tourist sites in Vietnam Northern, even the non-touristy & off-beaten destinations

- Ability of communication, team-work, building tour program, using social network for marketing & sales, taking care of tourists


SKILLS (Kỹ năng)

1. Teamwork skill and independent problem-solving skill

2. Languages: Vietnamese (Native speaker), English (fluent)

3. Computer: MS Word, MS Excel, Power Point, Internet, social media

4. Business Communication: both personal and interpersonal, Presentation, Emails, Debate skill

5. Research skill

6. Time management skill and organization skill
 

Mẫu CV lễ tân khách sạn tiếng Anh

Nêu bật các kỹ năng trong mẫu cv lễ tân khách sạn
 

PERSONAL HOBBIES (Sở thích)

1. Traveling, exploring new things

2. Making friends and discovering strangers (especially foreign companions)

3. Searching the web

4. Movie & Music

5. Reading


PERSONAL CHARACTERISTICS (Tính cách)

1. Positive, active, energetic, humorous and open

2. Responsible, enthusiastic, careful and calm

3. Polite, patient and caring

4. Quickly adaptable and organizational (time and money management)

5. Credible, fair

6. Self-confident, motivated, ambitious


REFERENCE (Người tham khảo)

Mr. John

General Manager – 0123456789 – john@abc.com


I assure that the information provided is true and correct.  


Hotelcareers.vn vừa chia sẻ nội dung mẫu cv lễ tân khách sạn. Các bạn có tải mẫu cv lễ tân khách sạn tại đây. Hi vọng, những kiến thức này sẽ giúp ích các bạn trong công việc lễ tân cũng như trong cuộc sống. Chúc các bạn sức khỏe và thành công!
 

Chích Chòe


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