Public area supervisor job description


The task of the Public area supervisor is to arrange work schedules for public cleaning staff, monitor work quality, and maintain hotel hygiene standards.

Public area supervisor
Public area supervisor

Public area supervisor’s duties

  • Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards
  • To participate in the daily briefing with the Executive Housekeeper or Assistant Executive Housekeeper
  • To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
  • To understand and strictly adhere to the hotel’s policy on fire, hygiene, Health and safety and to handle all equipment, utensils and uniforms with care
  • To maintain a high standard of personal appearance and hygiene at all times
  • To maintain a good rapport and working relationship with staff of all other departments
  • To provide a courteous and professional service at all times
  • Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards to ensure the highest standard of service
  • Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
  • Prepares a checklist of cleaning tasks for Public Area Attendants to use while cleaning and maintaining all Hotel public areas
  • Demonstrates to all Public Area Attendants how to perform each task in job description according to resort service standard
  • Supervises the work of public area attendants and assists when necessary
  • Inspects all public areas to ensure that resort standards are met for cleanliness, function and aesthetic value
  • Provides Public Area Attendants with current information about Hotel facilities, services and special events who can make recommendations to guests
  • Ensures all equipment and machinery are cleaned and maintained in good condition and stored correctlyh
  • Submits to Assistant Executive Housekeeper regular reports on required equipment repair
  • Responds to guest requests and immediately handles problems and complaints regarding all public areas
  • Provides assistance to guests in all resort emergency evacuation and medical procedures
  • Ensures high standards of personal appearance and hygiene with clean and pressed uniforms and name badge as described in the staff handbook for all Public Area Attendants
  • Reports any health and safety hazards to Assistant Executive Housekeeper and Exec. Housekeeper
  • Performs any other duties when assigned by Assistant Executive Housekeeper or Executive Housekeeper
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Job Requirement for Public area supervisor

To take up the position of Public Supervisor you need a room certificate or equivalent experience, good English communication, a positive working attitude, knowledge of cleaning machines and know how to operate. best practice, know how to use office computer, good communication and training skills, dynamic, friendly, flexible, motivated and able to work, independent.

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