Housekeeping Supervisor job description

Housekeeping Supervisor job description is a document explaining the work a supervisor must perform when applying for the position. Houkeeping Supervisor takes the role of supervising the work of room staff, monitoring room quality, monitoring room status, training staff.

Main responsibilities

• Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards
• To participate in the daily briefing with the Executive Housekeeper
• To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
• To understand and strictly adhere to the hotel’s policy on fire, hygiene, Health and safety and to handle all equipment, utensils and uniforms with care
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff of all other departments.
• To provide a courteous and professional service at all times.
• Allocate daily rooms and deep cleaning tasks to team members.
• Ensure all guest rooms are ready and clean for each guest checking in
• Ensure all amenities are set up in all rooms
• Check room occupancies and provide special attention to guest needs, make sure all equipment and electric device in guest room working well
• Manage guest’s requirements including providing VIP amenities and co-ordinating to relevant team members.
• Operate lost and found procedures.
• Ensure all pantry/store are locked, guest floor corridor is well cleaned
• Assist with the monthly inventory of housekeeping products and equipment
• To attend and contribute to all staff meetings and other related activities.
• Supervise room attendants, public attendants and uniform attendants
• Perform routine inspections of all public areas, service areas, and storerooms.
• Schedule and supervise deep cleaning floor, glass surface and any other projects.
• Maintain complete knowledge of correct maintenance and use of equipment/machines
• Efficiently manage stock control and the maintenance of all equipment.
• Perform routine inspections of operations of the Linen/Uniform Room.
• Ensure quality controls are in place for all linen processes, rejecting any exceptions.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Executive Housekeeper with training requirements.
• Assist other departments when necessary and maintain good working relationships.
• To undertake any other reasonable tasks and secondary duties as set by Management

Requirements

• Minimum of 02-year experiences in a similar role with preferable previous experiences in a four and five-star hotel
• Good command of English communication
• Great personality and positive attitude
• Good time management skills
• Computer literate
• Good communication and training skills
• Energetic, friendly, flexible, motivated and able to work independently

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