Head Housekeeper job description


The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Head Housekeeper
Head Housekeeper

Head Housekeeper job description

Guest Experience

  • Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
  • Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
  • Handle complaints and special requests to achieve complete guest satisfaction
  • Comply with special needs and requests of the guests, VIPs and repeat visitors

People

  • Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
  • Promote teamwork and quality service through daily communication and coordination with other department heads
  • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Financial

  • Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
  • Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
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Responsible Business

  • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
  • May maintain procedures for security of lost and found items
  • Perform other duties as assigned. May also serve as manager on duty

Accountability

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Head Housekeeper Requirements

  • High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
  • Must be able to speak local language(s).

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