VTOS Housekeeping Operations cover all housekeeping jobs from Housekeeper to Executive Housekeeper and Rooms Division Manager. The VTOS housekeeping standards have also taken account of local hotel operations.
Typical jobs include: Executive Housekeeper, Assistant Housekeeper, Housekeeping Supervisor, Housekeeping team member, Room Attendant, Cleaner, Linen porter etc.
Executive Housekeeper: Reporting to the Rooms Division Manager, the Executive Housekeeper contributes to guest comfort and ensures the daily cleaning and tidying of all the hotel bedrooms and any public areas. They also monitor the financial performance of the Housekeeping department operation and the efficiency of the linen service. They ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This includes ensuring shift controls and procedures are adhered to.
Assistant Housekeeper: Contributes to guest comfort and ensures the daily cleaning and tidying of all the hotel bedrooms and any public areas. They also monitor the operation efficiency of the linen service and ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
Housekeeping Team Member (sometimes called Room Attendant, Cleaner or Housekeeper): Is responsible for cleaning and tidying the hotel bedrooms. In doing so, they must do the domestic work required, including changing the bedclothes and cleaning and replenishing the bathroom, checking the general condition of the room and notifying the Assistant Housekeeper of any malfunction or damage. They are also responsible for the linen and equipment supplied.
Linen Porter: Responsible for maintaining the hotel’s stock of linen and supplying and maintaining staff uniforms.
Housekeeping Operations Qualifications
|Cert No||Occupational Qualifications (aimed at industry)||Level|
|CHK1||Certificate in Housekeeping||1|
|CHK2||Certificate in Housekeeping||2|
|CHKS3||Certificate in Housekeeping Supervision||3|
|DEH4||Diploma in Executive Housekeeping||4|