Việc làm Guest Relation Officer Speaking Japanese

Nhắn tin Lưu Nộp hồ sơ 512 lượt xem
  • Số lượng: 1
  • Hạn nộp hồ sơ: 28/07/2018
  • Cấp bậc: Nhân viên
  • Giới tính: Không yêu cầu
  • Ngành nghề: Sales/ Marketing/ PR/ Đặt phòng
  • Độ tuổi:
  • Nơi làm việc: Đà Nẵng
  • Trình độ: Bằng nghề
  • Mức lương: Thỏa thuận
  • Kinh nghiệm: 2 năm
  • Thời gian làm việc: Làm theo ca
  • Thử việc:

Mô tả công việc

GENERAL MISSION

• Reporting directly to the Front Desk Supervisor, the Guest Relations Officer is directly responsible for the day to day operation of the Privilege floor. The GRO will welcome & take care the guest on Privilege floor from their arrival through to departure with a level of serviced that is professional, efficient yet friendly and second to none. The Guest Relations Officer is also to ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times.

RESPONSIBILITIES AND MEANS

• The Guest Relations Officer is responsible and accountable for all operations of guests on the Privilege floor. All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards. (if there is no guest at the Privilege floor he/she will be assigned to be duty as receptionist, all details are prefer to Receptionist job description)

ADMINISTRATIVE RESPONSIBILITIES

• To ensure that all guests of the Privilege floor or the hotel (if he/she is assigned to duty as receptionist) are checked in and checked out in an efficient, yet warm and friendly manner.

• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

TECHNICAL RESPONSIBILITIES

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.

• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.

• Ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.

• Ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.

• Ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.

• Ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.

• Be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.

• Acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.

• Ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing codes.

• Ensure that you as a Guest Relations Officer at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.

• Maintain and be aware of the importance of guest recognition.

• Ensures the brand and/or Group's loyalty programme is promoted to guests

• Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.

COMMERCIAL RESPONSIBILITIES

• To actively promote the services, facilities and standards of the hotel at every opportunity, and uphold its image at all times.

• Through effective and creative promotion of the Hotel’s facilities and services, ensure that the opportunities for revenue, increased departmental profits and facility usage are maximized.

HUMAN RESOURCE RESPONSIBILITIES

• To be understanding, supportive and encouraging to all.

RELATION

• Reports directly to the Front Office Supervisor.

REPLACEMENT AND TEMPORARY MISSION

• To assist and carry out other duties as required and directed.

Yêu cầu công việc

- Good command of English and Janpanese

- Young and good looking 

- Good team work skills

- 1-2 years' customer service experience, preferably in hospitality field

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu hồ sơ

Full CV

Thông tin liên hệ

Tên người liên hệ: Ms. Nhàn
Chức vụ: HR
Địa chỉ: Lot A1 Zone of the Villas of Green Island, Danang
Điện thoại: 5113797777

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Việc làm Guest Relation Officer Speaking Japanese

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NHÀ TUYỂN DỤNG

Grand Mercure Danang

Địa chỉ: Lot A1 Zone of the Villas of Green Island, Danang

Điện thoại: 5113797777

Website: www.mercure.com

Quy mô: 5 sao

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CÔNG TY CỔ PHẦN THƯƠNG MẠI DỊCH VỤ LE TRADA
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