Guest Relation / Guest Experience Manager

  • Số lượng : 1
  • Hạn nộp hồ sơ : 31/08/2017
  • Cấp bậc : Trưởng ca/ Giám sát
  • Giới tính : Không yêu cầu
  • Ngành nghề : Lễ tân - Tổng đài – Chăm sóc khách hàng
  • Độ tuổi :
  • Nơi làm việc : Đà Nẵng
  • Trình độ : Đại học
  • Mức lương : Thỏa thuận
  • Kinh nghiệm : 3 năm
  • Thời gian làm việc : Làm theo ca
  • Thử việc :

Mô tả công việc

- Engaging leadership that inspires and empowers the Front Desk, Business Center and Retail Shop staff.

- Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.

- Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

- Produces regular and special reports; maintains required records and files.

- Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.

- Train, motivate and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.

- Propose staff changes in assigned areas of vacations, leaves of absence and release of staff.

- Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.

- Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.

- Conceive and sustain a refined, efficient and yet welcoming arrival/departure, transportation, curbside, bell, valet, door, and guest parking and airport experience.

- Research cutting edge guest services and then create, train and maintain these services where maximum revenue is being generated, costs are being controlled and guest expectations are being surpassed.

- Insist luggage; car and personal belongings of the guest are always treated with the upmost respect, caution and security.

- Prepared to execute Manager on Duty responsibilities when necessary.

Yêu cầu công việc

- Two – Four years experience working required.

- One year management experience required.

- One-year department experience preferred.

- Bachelor degree is required and Higher Education is preferred.

- Microsoft Office knowledge required.

- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.

- Must present a well-groomed appearance.

- Exceptional and professional communication skills, both oral and written.

- Organized, can multi-task, superior problem solving skills and detail-oriented.

- Proven record in maintaining unfailing, high quality service levels in luxury hotel.

- Recognized experience in training and empowering employees who are also held responsible and given consistent feedback.

- Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.

Quyền lợi được hưởng

Candidates will be provied during the interview.

Yêu cầu hồ sơ

Ứng viên quan tâm vui lòng nộp hồ sơ online hoặc gửi về địa chỉ email: Gửi email

Thông tin liên hệ

Tên người liên hệ: Ms. Nhàn
Chức vụ: HR
Địa chỉ: Lot A1 Zone of the Villas of Green Island, Danang
Điện thoại: 5113797777

Ứng tuyển

Vui lòng bấm "NỘP HỒ SƠ" để ứng tuyển vị trí Guest Relation / Guest Experience Manager, hạn nộp hồ sơ 31/08/2017 theo Hotelcareers.vn

Đánh giá nhà tuyển dụng

nội dung

Đánh giá:

NHÀ TUYỂN DỤNG

Grand Mercure Danang

Địa chỉ: Lot A1 Zone of the Villas of Green Island, Danang

Điện thoại: 5113797777

Website: www.mercure.com

Quy mô: 5 sao

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