Việc làm Assistant Front Office Manager

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Mô tả công việc

RESPONSIBILITIES AND MEANS
• The Assistant Front Office Manager is responsible and accountable, under the direction of the Director of Rooms for the efficient overall day to day operations of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Assistant Front Office Manager is responsible for engendering team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Assistant Front Office Manager is also expected to be a “hands on” Manager. By this we expect that they be prepared to lend “hand on” assistance if a hotel area/department becomes very busy. It must be emphasized that this “hand on” assistance must be approached with the “hotel as a whole” in mind, and must not be detrimental to the efficient operations of the other areas.

TECHNICAL RESPONSIBILITIES
• The Assistant Front Office Manager is responsible for the security control of all hotel keys whilst on duty.
• Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
• Responsible for liaising with the contracted Security Company on daily basis.
• Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
• The Assistant Front Office Manager is to ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.
• To ensure the computer “saves” are done as scheduled.
• To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
• To assist Reception/GSA Telephones as required.
• Responsible for assisting in a “hand-on” capacity should the need arise in any outlet or area in the Hotel.
• To assist as required/requested with the solving of any guest complaints/upsets.
• Responsible for the issue/supply of stocks as requested by Outlet Managers/Supervisors.
• To ensure all outlets open/close on time.
• Responsible for ensuring all outlets are securely locked-up at their respective close of trading.
• Responsible for the issue/receipt and verification of all outlet floats as required.
• To ensure all F & B staff members are correctly uniformed per relevant area/outlet.
• Responsible for ensuring that end of shift balances for outlets are completed on time and are in balance
• The Assistant Front Office Manager is responsible for actioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.
• Responsible in the absence of the Purchasing Manager and Storeman for receiving/issuing supply of stocks required to all outlets and for ensuring all relevant orders are completed and authorised in line with the purchasing procedures.
• Responsible for the timely handover, briefing by out going/in coming Assistant Front Office Manager /Manager on Duty.
• To ensure that you as Assistant Front Office Manager are constantly aware of and “up-to-date” with all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.
• Responsible for ensuring clear and constant communication lines are kept with all staff and hotel department.
• Responsible for providing change to other departments and the correct balancing of the main safe float.
• To ensure that you as a Assistant Front Office Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service.
• Responsible for on-going pertinent/relevant log book communication to other shifts/departments.
• To acquire, through training provided, a comprehensive knowledge of the hotel Computer System, Telephone System, Paging System and In-House Movie System.
• Responsible for adhering to the hotel staff rules and regulations as detailed in the hotel staff handbook

COMMERCIAL RESPONSIBILITIES
• Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
• Through close supervision recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.

HUMAN RESOURCE RESPONSIBILITIES
• The Assistant Front Office Manager is to ensure all staff on duty are at all times immaculately groomed and wear correct and complete uniform.
• To ensure all staff are present at rostered time in the appropriate departments.
• The Assistant Front Office Manager must be fair and just in any staff disciplinary action required whilst on duty.
• To ensure that all staff behavior and service skills are in line with the hotel standards.

Yêu cầu công việc

Level of Education: Bachelor / Licence
Areas of study:Hospitality Management
Professional experiences:3 to 5 years
Languages essential: Vietnamese (Primary tongue); English (Working level)
Excel;Power Point;Word; Fidélio; Micros;TARS;Opéra;FOLS

Quyền lợi được hưởng

According to company policy
Dynamic and friendly working environment

Yêu cầu hồ sơ

Full CV

Thông tin liên hệ

Tên người liên hệ: HR
Chức vụ: HR
Địa chỉ: 5 Duy Tân, Dịch Vọng Hậu, Cầu Giấy, Hanoi
Điện thoại: 0435766666

Ứng tuyển

Vui lòng bấm "NỘP HỒ SƠ" để ứng tuyển vị trí Assistant Front Office Manager, hạn nộp hồ sơ 29/07/2018 theo Hotelcareers.vn

Đánh giá nhà tuyển dụng

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Đánh giá:

Việc làm Assistant Front Office Manager

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NHÀ TUYỂN DỤNG

Novotel Suites Hanoi

Địa chỉ: 5 Duy Tân, Dịch Vọng Hậu, Cầu Giấy, Hanoi

Điện thoại: 0435766666

Website: www.novotel.com/Hanoi

Quy mô: 4 sao

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CÔNG TY CỔ PHẦN THƯƠNG MẠI DỊCH VỤ LE TRADA
GPĐKKD số 0107461878 do Sở KHĐT Hà Nội cấp ngày 07/06/2016
Địa chỉ : Số 15 Ngõ 172/46/57 đường Âu Cơ, phường Tứ Liên, Tây Hồ, Hà Nội
Điện thoại: 024 3917 5999 | Hotline: 0934 66 59 59
Email: info@hotelcareers.vn | Website: hotelcareers.vn
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